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Training Workshops

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Assertiveness

  • Learn to identify non-assertive, assertive, and aggressive behavior
  • Understand the origins and effects of non-assertive, assertive, and aggressive behavior
  • Increase awareness of which situations and behaviors evoke your non-assertive, assertive, and aggressive actions
  • Learn how living assertively will benefit you
  • Apply the concept of interpersonal rights to your actions
  • Identify your blocks to assertive behavior, and learn effective assertive actions and responses
  • Practice assertive behavior in role-plays

Stand up for yourself, live life on your own terms, and achieve your goals while honoring your rights and respecting the rights of others. Sound far- fetched? Not hardly. What I have just described IS possible. More important, it is possible for YOU!

I believe behavior is purposeful. How you currently act – you learned to act that way for a reason. If that way of interacting with the world is working for you and is respectful of you and others . . . GREAT! If it is not working for you any longer – or is not respectful – you have the opportunity to discard it and learn new, more effective ways of acting.

This new, assertive approach will satisfy your values and enhance self-esteem while preserving the esteem and rights of others. Regardless of whether you are less assertive than you’d like to be or more aggressive than you care to admit, you CAN learn effective assertiveness.

This 1-day workshop is designed for individual contributors and leaders. Contact us for pricing.

Interviewing Skills

  • Sell yourself with confidence
  • Separate yourself from your competition
  • Capitalize on a great introduction and closing statement
  • Design exciting, informative answers
  • Clearly and concisely articulate your answers
  • Answer the tough questions that eliminate most candidates
  • Design intriguing questions to ask in the interview
  • Use your network and research to help you win the job
  • Improve through videotaped practice

Let's say you have written an engaging resume, completed the application process, selected influential references, and done your networking and research. All this resulted in being granted an interview for a job you would love to have. How do you best present yourself and your information to win that job?

The good news is that anyone can be a great interviewee . . . once you know how, and then prepare properly. The HOW involves knowing what to say and do, and what not to say or do. PROPER PREPARATION involves discipline, can be time consuming and requires knowing the content inside and out to deliver the message convincingly.

The reward for your preparation and practice is being selected for the position, and it will change WHAT you do, WHO you do it with and for, and HOW you provide for yourself and your family. And that's a big deal!

This 2-day workshop is designed for individual contributors and leaders. Contact us for pricing.

Dynamics of Team Feedback

  • Learn the prerequisites to providing effective feedback
  • Identify the key points to receiving feedback, and delivering respectful, effective feedback to peers and supervisors
  • Learn when it’s appropriate to deliver feedback and when it isn’t
  • Identify barriers to communication, and techniques to remove them
  • Assess and develop your listening and articulation skills
  • Practice receiving and delivering effective feedback through structured role-plays

Providing feedback to others in the workplace is the responsibility of each and every employee. Though it is most associated with a supervisor’s performance management responsibility, it belongs in everyone’s job description. Why?

  • Teammates create more effective teams with peer- peer feedback.
  • Individual Contributors learn how to become more proficient at their job and advance their career through valuing the feedback they receive.
  • Supervisors learn critical information needed to provide better leadership and facilitate highly effective teams through employee : supervisor feedback.

Providing others with timely, specific, success- oriented feedback is one of the most important activities an employee, at any level, can become proficient at and engage in on a daily basis. Through effective feedback, success of the individual, the team, and the company are one-in-the-same.

Effective feedback at all levels of an organization? Fledgling companies hope for it. Average companies work at it. Successful companies expect it, create it, and rely upon it to provide them with the information necessary to stay successful.

This 1-day workshop is designed for individual contributors. Contact us for pricing.

7 Keys to Retiring Happy

  • Learn the 7 critical issues that affect retirement
  • Honestly evaluate yourself on those issues, identifying your “Retirement Readiness”
  • Identify what you need to do, when, and how you will do it to retire confidently
  • Create a retirement plan to prepare yourself effectively for your future

Research suggests that most people retiring these days aren't properly prepared for it – some less prepared than others. The reason? There are many, but two of the most common are: underestimating the value of work in their lives and overestimating their knowledge of the facts regarding retirement. Ask people how they plan on spending their retirement years and most will talk of relaxing, slowing down and doing less. It comes with great surprise then that the vast majority of them (over 65%) return to work within the first year of retirement!

Want to properly prepare? Want to have confidence that you have considered all the critical issues that will affect your retirement and decided how you will manage them? Join me in this fun, informative workshop. It may be the most important workshop you will take to prepare yourself for your 'Golden Tomorrow.'

This 1-day workshop is designed for individual contributors and leaders. Contact us for pricing.

Change Your Mind About Change

  • Identify your personal reaction to change and learn how to improve it
  • Learn the effects of change and stages of personal transition
  • Reacquaint yourself with change management strategies you successfully used in the past
  • Explore the positive value change brings to life
  • Learn how individual success and organizational success are inseparable
  • Compare your values to stated company values, and learn how that may affect your dealing with change on the job
  • Design your personal stress management and change management strategy

The only thing that remains the same is change.

To be successful, be a master of "managing change".

Through change we grow - change makes us strong.

If change is so good, why do we resist it? I'm not convinced we resist it all the time. I believe most people love change when they choose it or benefit by it! Those changes keep life fresh and exciting. What about the changes we don't choose or benefit by – why do we resist those?

Some reasons are because:

  • We don't see, experience, or want to acknowledge the benefit
  • Managing change takes effort that some don't want to exert
  • What we believe and how we act don't match
  • We are ill equipped with effective strategies to manage change

Whatever the cause, there is a solution. To manage change well, we need simple, straightforward and easily implemented strategies. And while we’re managing change, why not use those changing situations to learn, grow and prosper!

This 1-day workshop is designed for individual contributors and leaders. Contact us for pricing.

Performance Enhancing Feedback

  • Learn the prerequisites to providing effective feedback
  • Identify barriers to communication and how to remove them
  • Assess and develop your listening and articulation skills
  • Identify the key points in delivering and receiving feedback
  • Learn how developing trusting relationships facilitates feedback
  • Practice delivering effective feedback through structured role-plays

Providing others with timely, routine, specific, success-oriented feedback is critical to the life of a business. It is not a task we have the luxury of engaging in "only if everything else is done and we have some time left over." It is one of the most important activities an employee, at any level, can become proficient at and engage in on a daily basis. Why?

Through feedback:

  • Individual contributors are given the direction and guidance they need to become more successful employees
  • Teams are provided the information required to become more effective teams
  • Supervisors learn critical information necessary to provide better leadership and facilitate highly effective teams

The impact of an organization-wide, free-flowing feedback system is paramount. It is the mortar between the bricks, cementing each to the whole. It is based on the understanding that success of the individual, the team, and the company are one-in-the-same.

An effective feedback mechanism? Fledgling companies hope for it. Average companies work at it. Successful companies expect it, create it, and rely upon it to provide them with the information necessary to stay successful.

This 2-day workshop is designed for project managers and leaders. Contact us for pricing.

Performance Management

  • Demonstrate knowledge of the performance management process
  • Identify ways to communicate – to the team – the value of the performance management process to achieving people goals and business results
  • Learn how to write effective performance goals, deliver ongoing performance feedback, document feedback sessions and write a performance review
  • Locate and understand how to use the online resources

A critical part of your relationship with the individuals who report to you is an open communication of what is expected of them and how well they are accomplishing their responsibilities. A Company’s Performance Management Program can be viewed as an on-going cycle of planning objectives, reviewing performance, and appraising results. Formal tools are used to evaluate performance on a periodic basis, but informal, on-going performance coaching is also critically important. Reviewing performance should not just be a bi-annual event, but rather a continuous cycle.

More specifically, performance management:

  • Is a shared responsibility between you and each individual who reports to you
  • Provides mutual understanding between the manager and employee regarding what is expected of the employee and how well the employee is meeting those performance standards
  • Empowers the employee to perform a variety of tasks
  • Sets and monitors progress against clear goals
  • Includes timely feedback and regular documentation on performance
  • Includes discussion on professional development
  • Recognizes hard work and success; not just areas for improvement

An effective performance management program provides many benefits to the organization and to its managers and employees, including:

  • Focused movement towards organizational goals
  • More successful and productive employees
  • More meaningful work for employees
  • Better working relationships between managers and employees
  • Legally defensible management decisions

This 1-day workshop is designed for leaders. Contact us for pricing.

Conducting Effective Interviews

  • Identify, design, and facilitate the most effective interview for your purpose
  • Apply the do's, and avoid the don'ts of interviewing
  • Design or select effective questions and accurately rate answers
  • Apply interviewer etiquette to positively affect the interview process, in accordance with ADA and EEO guidelines
  • Select and prepare panel members properly
  • Effectively manage difficult interviews
  • Control for interviewer bias and “done deals,” and insure fairness in all interviews
  • Facilitate a videotaped interview

Competition for the best talent is becoming fierce. But it's not isolated to the initial hiring process. Increasingly the staffing challenge has become how do I attract, hire, AND retain the best talent. Employee needs have changed, company priorities are constantly changing, and interviews that effectively accommodate these changes are different from those in the past. A comprehensive interviewing approach is what staffing professionals find most effective today.

Hiring the "right" person for the job is a matter of hiring someone who can do the job, AND who genuinely wants to do that type of work, AND is a good fit for the team, department, and company. Anything less will eventually cost the company . . . in many ways.

As companies continue to raise the bar regarding employee expectations, the relationship between employee satisfaction and employee contribution becomes clearer and more critical to retention. No longer will employees contribute the maximum solely for the “security” of a job. To expect and get the maximum employee contribution that a company needs to survive and thrive, employees must be satisfied with the work, the environment, the company, and their opportunities within the company. Factor this in with the criterion mentioned above and it is easy to see how ongoing training of your interviewing team is essential to the success of the company.

This 1-day workshop is designed for leaders. Contact us for pricing.

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